How Do I Set Up A Records Management Program?
A: The professionals at St. Louis Record Center can help. Call us at (314) 535-0016 for a no-cost, no-obligation consultation.
What If I Need A File Or Carton Immediately?
A: St. Louis Record Center offers rush deliveries 24/7. Your records are always available to you.
Why Can’t I Just Store My Records At My Office?
A: This is always an option. It is best to consult with a professional and determine what your growth needs will be in order to keep your costs down and stay “ahead of the curve”. It may be that you are already paying too much to keep your records at your office.
Won’t It Cost More To Store My Records Off-Site?
A: There are many factors which determine your costs. The only way to know if off-site records management will be a cost-savings measure is to consult with a professional.
Is It Cost-Prohibitive To Transfer My Cartons From My Current Provider If I am Not Satisfied With Their Level Of Service And/Or Pricing?
A: The only way to know the answer to this question is to consult with a professional from St. Louis Record Center who can help you with a cost-benefit analysis. Our professionals can also design very creative methods to mitigate the costs associated with transferring your cartons if that seems the best option. Our professionals will always provide honest advice regarding your situation.
Questions To Ask a Records Management Provider
Are They Professional?
Do they know the records management industry and the various technologies available? Do they understand the specific needs of your company and your industry and the regulations that may govern it (e.g., HIPAA, etc.)? Do they offer a fee schedule that is easy to understand and compare to other vendors?
Can They Deliver on Promises?
Are they promising more than they can actually deliver? Are they providing the level of cost-savings and efficiency that was promised? Are they doing a better job than your previous vendor or your in-house staff could do?
Will They Adapt to Your Needs?
Are they willing to create a program tailored to your specific needs or do they ask you to adapt to a system they already have in place? Do they offer methods to simplify your processes or do they actually add to your workload?
What Do Their Clients Say About Them?
Check references and ask hard questions. Find out how they handle problems that arise. Ask if they experience price increases consistently. Try to speak to the “front-line” people that deal with the vendor on a daily basis.
Will They Deliver The Level Of Customer Service You Require?
Are they as responsive once you become a client as they were when you were a prospective client? Are you able to speak with a person or do you have to maneuver through an automated phone system when you call their office?
Do They Have "Hook" Fees?
Will they charge outrageous fees if you want to remove all or part of your cartons or files permanently?